Support

David nelson vaughn Thanks for reaching out! Our engineers are looking into this and we'll reach out when we have an update.Also, I noticed you have two Grow scripts running on the site. You'll wan...

Terra Voyles Thanks for the additional details! This forum is specifically for Journey ad support, so you'll want to just write into create@mediavine.com for assistance and someone from the Create ...

Florian you have to disable the sticky functionality so it doesn't scroll as the user scrolls in order to have the sidebar ad. Otherwise, the sidebar ad will overlap with the sidebar.

Hi Sultan Daba ! These can safely be ignored. The first determines if a browser supports third party cookies - Grow will continue to check for them to ensure it's able to authenticate and monetize ...

Connie Terry it looks like you have two Grow scripts running on the site. This is the script that tracks sessions, so that could be why the number is off. You'll want to remove one of the scripts, ...

Nirmitha W For the best ad performance and to avoid any potential conflicts, you'll want to make sure both scripts are excluded from any JS optimization in LiteSpeed or any other optimization plugi...

Hi Terra Voyles ! Could you give us more details about the issue you're experiencing and how it's being caused by Journey? We haven't had any other reports of Journey conflicting with editing recip...

Finn Oakley Ah okay - I see what you mean about that specific view. It looks like this is a small  bug with misaligned dates/values that our engineers are looking into. We'll let you know when it's...

Finn Oakley Try logging out of your Grow dashboard, clearing browser history, and then logging back in - we're seeing the 30th on our end (see a screenshot of your dashboard below). Thumbnails were...

Baris The privacy policy should be in the correct place now! Currently we don't have a way to place content ads on these pages and there isn't an option for custom placements. We do appreciate the ...