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Why is the reporting delayed?

Completed
Finn Oakley

Hello, reporting has been two days behind for weeks. The thumbnails for top pages is also gone in the report section. Is there an issue with our account? TY. 

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Comments

5 comments

Date Votes
  • Support
    • Journey Support Team

    Finn Oakley everything looks normal on our end - reporting will always show the previous day (so today, you would see up to 1/30, which is what we're seeing in your dashboard). I would just keep in mind that reporting for the previous day isn't finalized or fully updated until 10am EST.

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  • Finn Oakley

    This is not what I see, only up to Jan 29. Where are the thumbnails per top pages? 

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  • Support
    • Journey Support Team

    Finn Oakley Try logging out of your Grow dashboard, clearing browser history, and then logging back in - we're seeing the 30th on our end (see a screenshot of your dashboard below). Thumbnails were removed from the top pages report, so it's normal not to see them.

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  • Finn Oakley
    Edited

    Ok thanks – the graph depicts Jan 30 but it shows Jan 29 with Jan 30 earnings on the dashboard for top level view. Just some confusion. 

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  • Support
    • Journey Support Team

    Finn Oakley Ah okay - I see what you mean about that specific view. It looks like this is a small  bug with misaligned dates/values that our engineers are looking into. We'll let you know when it's resolved. Thanks!

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