Skip to main content

Comments

6 comments

Date Votes
  • Support
    • Journey Support Team

    Connie Terry it looks like you have two Grow scripts running on the site. This is the script that tracks sessions, so that could be why the number is off. You'll want to remove one of the scripts, clear all caching, and that should help.

    Thanks!

    0
  • Veronika Berastsen

    I have the same issues. but the google analytics show more than my grow. (shakanranch.com)

    0
  • Support
    • Journey Support Team

    Veronika Berastsen  This is expected behavior - Grow analytics tracks analytics differently from GA4. However, this doesn't impact your earnings at all. We have a thread open on the same topic here and a great help article I'll link below.

    Help article: Why Is Grow Analytics Reporting Different Than GA4?

    Ultimately, you're paid through impressions - not sessions. Your earnings and impressions are tracked separately by the ad server, and they're not based on analytics. This means that your earnings will still be accurate and unaffected regardless of sessions/pageviews.

    0
  • Shiny Jobet Samuel

    My session count has also suddenly spiked and the rpm has dropped drastically. (kitchensavouries.com)

    0
  • Support
    • Journey Support Team

    Hey Shiny Jobet Samuel - It's not uncommon for RPM to drop when you have a spike in traffic. RPM is just comparing your revenue to your traffic so as those numbers change so will your RPM. It looks like your Honey Garlic Chicken recipe got an influx of traffic so that's awesome! 

    0
  • Spell Mana
    Edited

    I have the same issue as Connie, on google analytics I have 30k sessions last 30 days, but on Grow, it shows 50k sessions

    I am pretty sure I only have the grow plugin, i don't recall ever adding a script to my site.

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk