Support
- Journey Support Team
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Activity overview
Latest activity by Support-
Support created a post,
Heads up: June 22 data was delayed
We experienced a data delay yesterday that affected Journey reports, which caused Journey reports to come in later than usual.This morning's data run should have filled in the gap, so the June 22 d...
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Support created an article,
Identity Verification
OverviewAs part of your Journey by Mediavine onboarding, you'll be asked to complete an identity verification step. This process confirms your identity using a government-issued document and a live...
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Support created an article,
Auto-Refresh Ads
What is it?When an ad has been in a reader's view for more than 30 seconds, Journey will automatically re-run the auction and fill that slot with a new impression. The longer your readers stay on t...
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Support created an article,
Why am I seeing Grow placeholder / house ads?
Seeing placeholder ads on your own site is completely norma. It doesn’t mean anything is broken or not working correctly.As a site owner, you visit your own site far more than your readers do, whic...
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Support created an article,
Journey 1099 FAQ
Tax Time! Friendly Reminder - each Publisher is responsible for their own tax reporting. Note: If you did not fill out a W9 and instead selected “Non-US” as your tax designation in your payment pro...
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Support commented,
Official comment Hey! After 60 days, your dashboard will reset automatically, allowing you to reapply.
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Support commented,
Hey Hamza Kalim Ullah - We're currently working on a streamlined process to help publishers transition from Journey to Mediavine as smoothly as possible, but graduation isn't automatic at this curr...
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Support commented,
This is a great question! Google likes Jump to Recipe buttons — it’s all about balance. You want it easy to find for readers who need it, without pulling everyone else away from scrolling.Yours is ...
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Support commented,
Hey Joanne T - A lot of the time when we see this happen, it's because there's an ad blocker that's conflicting with how the new dashboard is loading! If you're able to open it in an incognito brow...
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Support created a post,
What to expect from RPM in January
Whether this is your first January with Journey—or your first January running ads on your site—it’s important to know that January is always a bit of a shock, especially coming off Q4, which is typ...