Support

Hey Maya - thanks for reaching out! It can take up to a day before the Journey script learns where to optimize ad placements, and looking at things this morning, I'm no longer seeing ads in your na...

Hey Ruta G - it can take a few days for Journey to learn about your site before you start to see ads placed on your site. On our end, I see that your site is eligible for ad placements, so expect t...

Hi Chelsea Wiltse - A consent banner for Display Advertising consent for your Journey ads will only be shown if required depending on the location of any given reader on your site. If you require a...

Hey Amelia Sandy - Thanks for letting us know! I've made an adjustment on our end to account for your sidebar. Please take a look and let us know if everything looks good! 

Hi Angela Duffy - I just checked a few different posts on your site on my computer, and I'm seeing ads load in. If you haven't, you may want to try clearing your browser cache, or accessing your si...

Hey GamersandGeek - it looks like Journey had identified that you were using a sticky sidebar, which explains the behaviors you were seeing previously. I've made a small adjustment on our end, coul...

Hey Esme Slabbert! I see a sidebar ad implemented correctly on your site, so no further action is needed. Generally speaking, Journey can target a sidebar ad on most themes without issues. 

Hey vegandollhouse -  the HTML you've provided is correct, but if you're implementing multiple different sets of blocklist code, we recommend formatting them as outlined here. If you're having issu...

Hey Janet Ecochardt - thanks for reaching out! Wix sites are still incompatible with Journey ads even if the Journey Script can be added to the site. 

Hi Caitriona Maria McTiernan - thanks for reaching out! The ‘adhesion’ ad you're seeing at the bottom of the screen is unable to be moved. In the past, we've found that Journey publishers have been...