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Sidebar Ads Issue - Showing but not sticky/fixed

GamersandGeek

Website URL: https://gamersandgeek.com/
Website Content URL (Sidebar Ad Issue): https://gamersandgeek.com/best-black-myth-wukong-spell-binder-build/


Here There!

So, it's been one day since I got my Journey approved. On the sidebar ads, there is an issue of sticky or fixed behavior. The ad was supposed to stick on the sidebar and not move. 

I placed a widget on the sidebar, and it showed fixed and sticky behavior, but the ads moved as I scrolled. There is a ton of delay on the sidebar ad, and once I scroll down, it vanishes. After I scroll up, it glitches out and shows for a microsecond, and then again, it vanishes. I have to scroll up to show it continuously. 

Checked all my these settings, and the other ads are showing properly without any issues. All the Grow Widgets are also working wonderfully. It's only the sidebar ad that is messing things up. The sidebar recommended widget from Grow is also working flawlessly. 

I disabled the plugins, checked the theme, and checked the sidebar options and there isn't anything that I found causing this issue. Also, I tried different Sidebar settings and nothing worked, the Grow Ad just remains there, not scrolling with the site. 

Plus: The ads are showing placeholder Grow Ads “Want Fewer Ads like This”. Read that, and it was a premium ad thing that didn't show us the ads, but primary ads on important places were being shown to the audience. If you also know anything about it, could be really helpful.


THANKS in ADVANCE!

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Comments

2 comments

Date Votes
  • Support
    • Journey Support Team

    Hey GamersandGeek - it looks like Journey had identified that you were using a sticky sidebar, which explains the behaviors you were seeing previously. I've made a small adjustment on our end, could you let me know if you're seeing the sticky sidebar ad properly display now? 

    The behavior you're seeing with the ‘Want Fewer ads like this?’ is expected when you freshly launch journey ads on your site. Advertisers need a few days to learn more about visitors to your site - over that time, you'll see less and less of these ‘placeholder’ style ads.

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  • GamersandGeek

    Hello Support I was looking it up and as I refreshed, the ads were working wonderfully on the sidebar. Thought it was automatic, but read your message. Your/Journey's response is exceptional. Thanks a lot for the quick answer, and for solving it from your end. 

     

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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