Support

Erin once you've set up your payment information, you do not need to go back through this onboarding step. If you would like to update or view your payment information once more, this can be done b...

Yuan Could I have you double check that the Google account that you're signing into on your Journey Dashboard is the same as the Google Account where you're seeing data? 

Erin — Could you try logging out and back into your dashboard, and let me know if that helps? If you're seeing an error message, please send over a screenshot of what you're seeing. Thanks!

Nathan Could you provide the URL to your site? Thanks!

Hi Joshua Achoka — it looks like you should have received an email from us regarding payment setup. Can you verify that the email we have on file is correct, and that you're not seeing this email i...

Mickyworldng You're all set! Thanks for reaching out. 

Mickyworldng — you're all set! 

Thanks, Sarah! It looks like we're still getting redirected to the version that's hosted on your site. Could I have you double check that any existing Ads.txt files you've implemented have been rem...

Mikala Whitaker — I've pushed out a quick fix for your site. Could you take a look? Thanks! 

Hi Loralee Ahmu — I'm not seeing an email about your termination on our end. For context, you were correct in emailing help@journeymv.com regarding this, as we don't handle this on the community.I ...