Support

Hi Andrei — in order for us to take a look at how ads are displaying, we'll need adsense removed and the Journey script re-added to your site. If you make those changes, please let us know. 

Hi ExploringTheFoodScene - as my colleague stated, it looks like your tipalti account has been properly set up, and I don't beleive the error you're seeing is tied to a different business info name...

kkr Thanks so much for looking into this. I'll put this on our engineering team's radar, but note that this isn't something we'll be able to push out a fix for in the immediate future. In the meant...

Marissa Thanks for providing that link. It looks like ads are displaying as expected on that post. Posts with lower traffic can, on occasion, see odd metrics due to rounding errors. That said, the ...

Hi Diana Fung — I've made a quick adjustment that should help. Could you take a look and let me know? Thanks!

Erin once you've set up your payment information, you do not need to go back through this onboarding step. If you would like to update or view your payment information once more, this can be done b...

Yuan Could I have you double check that the Google account that you're signing into on your Journey Dashboard is the same as the Google Account where you're seeing data? 

Erin — Could you try logging out and back into your dashboard, and let me know if that helps? If you're seeing an error message, please send over a screenshot of what you're seeing. Thanks!

Nathan Could you provide the URL to your site? Thanks!

Hi Joshua Achoka — it looks like you should have received an email from us regarding payment setup. Can you verify that the email we have on file is correct, and that you're not seeing this email i...