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Journey ads look horrible! Help!

Maya

I just activated Journey and the ads look absolutely horrible. They're inserting themselves in between weird spaces, in my navigation bar, at the footer completely covering the cookie popups, and have totally botched my events page.

I have worked way too hard on my site for it to look like this. I understand it takes time to “learn” where to put ads but when does this get solved? Can someone manually fix this? Is there a way to block certain pages from having ads on them? It looks so ugly and this is not the way I want to present my brand.

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Date Votes
  • Support
    • Journey Support Team

    Hey Maya - thanks for reaching out! It can take up to a day before the Journey script learns where to optimize ad placements, and looking at things this morning, I'm no longer seeing ads in your nav bar. 

    Journey will also place a sticky footer ad at the bottom of the page, which will cover up any widgets you may have placed here. If you're seeing a little overlap, I would recommend you connect with the plugin developer for the plugin you're using to add this to your site to see if there's an option to move this elsewhere on your site. 

    If you're looking to block ads on certain pages, we have a guide on this here.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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