Support

Hey Carole Yu - glad you were able to get things up and running! Regarding the malware you referenced, this shouldn't be related to installing the Journey Script or implementing an ads.txt file on ...

Hey Alex R - thanks so much for the help! We were able to adjust your site status, so you should now be seeing ads. If you would like to switch back to your previous theme, please let us know when ...

Hey Laura Jasenaite - it looks like your theme had a few lines of CSS that were causing ads to get cut off. I see a global style applying to all .container HTML elements that's adding additional pa...

Hey Alex R - thanks for reaching out! To start troubleshooting, could you clear out all sitewide, serverside, and any CDN caching currently in place on the site? I also noticed there's a defer attr...

Hey Austin - thanks for reaching out! I checked a few posts on your site, and I'm not seeing the same behavior on my end. If you have a static footer element on your posts, it's possible that the s...

Thanks Amy Sloan! I checked this post in a new incognito browser, and I'm not seeing ads. If you haven't yet, I recommend doing the same, as browser caching can sometimes show the post without any ...

Hi Amy Sloan - I recommend double-checking that you've added that HTML to a HTML block on your page - this is the most common reason we see for this type of behavior. Otherwise, feel free to post a...

Hey Karolina Skonieczna - thanks so much! It can take Journey a little time to recognize changes on your site, but I'm seeing that sticky sidebar in place this morning. Since you've recently launch...

Hey Ross Edwards, great question! WP Rocket can be used while using Trellis. However, you'll want to ensure that if you're running any optimizations in one, you're not running the same optimization...

Hi Wojciech Wysocki - We currently do not offer a way to provide display advertising consent outside of the Journey CMP. This means that you would need to run an additional CMP if any other consent...