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Footer Ads Covering Clickable Shopping Ads on Mobile

Austin

Hello,

I’ve noticed that the clickable shopping ads are being covered by the footer ads, especially on the mobile version. Could you please assist with resolving this issue?

Thank you!

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Comments

1 comment

Date Votes
  • Support
    • Journey Support Team
    Edited

    Hey Austin - thanks for reaching out! I checked a few posts on your site, and I'm not seeing the same behavior on my end. 

    If you have a static footer element on your posts, it's possible that the sticky adhesion ad we're placing at the bottom of the screen could overlap here - in this case, you'll want to see if you can move this element to a different part of the page. 

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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