Support
- Journey Support Team
Support Engineering Manager
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Recent activity by Support-
Hi Lillie - thanks for reaching out! This is on our engineer's radar and they're working on it currently. I don't have an exact ETA, but ads should start loading in Create lists very soon!
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Hi Alvin! I'm actually not seeing the Journey script on your site - I'm seeing Ezoic running instead. For Journey ads to work on your site, you would need to remove the Ezoic code first since Journ...
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Hi Steve - it looks like everything is set up correctly! The space you're seeing is the space we reserve for the inview ad box. When you scroll, you'll notice the ad scrolls to the bottom of the bo...
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Hi Jigna - thanks for reaching out! On Journey you're running the Universal Video Player (UVP), which monetizes great and plays a roll of ads in the bottom corner of the site. Journey doesn't have ...
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Thanks for clearing the cache! I'm no longer seeing the Blogher ads, so you should be all set here :)
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Hi Crystal! Ads are running great on your site, but I'm also seeing Blogher ads overlapping with your Journey ads unless I manually bust the cache. Could you clear out all caching plugins and your ...
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Hi Candace,Thanks for reaching out to your host! Your ads.txt file is visible, but it's a Google AdSense ads.txt file instead of the Journey ads.txt file. In the past, BigScoots has sometimes had t...
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Hi Candace! Thanks for removing the AdSense script! It sounds like the connection isn't working properly. We can't say exactly what's causing this, although it could be a firewall or security sett...
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Hi Jessica! Thanks for reaching out! We have a troubleshooting guide for this specific issue here - could you take a look at that and then let us know if you're able to get things up and running? T...
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Hi Candace - thanks for reaching out! I took a look at your site, and I'm seeing Google Adsense code, which could be the root cause of these errors. Below is the script you'll want to remove:<scrip...