Support

Hi Michelle R The thing that I'm seeing that's telling me that there's some optimization going on is this: Normally, your script would look like this:<script type="text/javascript" async="async" da...

Hi Kieran, I took a look at your site and it looks like your Journey script is being optimized by Hummingbird. This can cause issues with your ads.txt and privacy policy as well, so if you exclude ...

Hi Erin Moreland !In the past, we've found that Journey publishers have been able to make adjustments to the placement of widgets at the bottom of the screen by either adjusting a placement setting...

Hi Michelle R , I took another look at your site and it looks like the Journey script is still being optimized. This will cause issues with ad placement, so you'll want to exclude our script from o...

Hi Belle Niba , It looks like you may have inadvertantly removed your Journey script from iwearafrican.com. Once you add it back, your ads should populate as normal. In terms of your Privacy Policy...

Hi Michelle R , It looks like your site is optimizing our script which will cause problems displaying ads. This Help Document explains what is going on and how to exclude our script from several po...

Hi Glenn VanLandingham I took a look at that post that you're using to troubleshoot and I'm still seeing the sidebar using display:flex. To fix this problem you'd need to make sure the sidebar was ...

Saryia I had the script recrawl your site so you should see a sidebar ad now!Also, if you need the sidebar ad retargeted in the future, you can post in this official thread for sidebar ad targeting...

Alper I'm glad to hear that you were able to fix the problem!As for the Grow ads appearing again, we have another thread on the topic that goes a bit more in depth about this topic here. Thanks!

Alper It looks like those images are being positioned using Flexbox styling. The Journey script does not place ads between Flexbox styled elements, so if you adjust the display of these elements, a...