Support
- Journey Support Team
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Activity overview
Latest activity by Support-
Support created an article,
FAQ: Journey's New Consent Management Platform (CMP)
Why is Journey changing the CMP?We’re rolling out a new CMP to improve site performance, boost your earnings, and enhance privacy compliance. We’re offering the ability to utilize one consent platf...
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Support created an article,
Journey Consent Management Platform (CMP)
With ConsentManager’s IAB-framework-based solution, your Consent Management Platform is fully integrated with your Journey ads.WHAT IS IT?The CMP (Consent Management Platform) is a consent pop-up t...
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Support created an article,
Re-Enable Journey
Once you’ve been notified that you can re-enable Journey ads on your site, the first step is to insert the Journey ad script on your site. WordPress If you’re on WordPress, our recommendation is to...
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Support commented,
Official comment Hi Gerhild,In your first screenshot, what is happening is that our script moves the Universal Video Player and the Grow widget up when we detect that an adhesion ad is attempting to load. It isn't...
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Support commented,
Official comment Hi everyone, I just wanted to follow up and let everyone know we've reached out to both Avast and AVG to request removal from their blacklist. If they'll work with us to help clear it up, we'll be...
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Support commented,
Hi Josh, frequency options are definitely a hot topic of conversation around here right now. We try not to say anything definitive about what's coming or isn't coming so we can manage expectations...
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Support commented,
Hi Ahmad,We've had a look at your site and appears there is old ad code on the site that is preventing our ads from displaying properly. It looks like this NitroPay script, if removed, will resolv...
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Support commented,
Hi Alissa,When it comes to ads on WordPress pages, we deliberately don't place in-content ads on those pages. We only show in-content ads on posts.However, if you're also requesting to block ads l...
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Support commented,
Ok Chelsea Barton we've made an adjustment on our end with the ads.txt file that should make it compatible with Blogger. Could you try going into the Grow dashboard, getting the ads.txt content fr...
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Support commented,
HI Chelsea,Thank you for bringing this to our attention! We've escalated this to our engineers and see if there's anything we can do on our end to resolve this. We'll be sure to tag you in this t...