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Ads in middle of page on mobile

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  • Official comment
    Support
    • Journey Support Team

    Hi Gerhild,

    In your first screenshot, what is happening is that our script moves the Universal Video Player and the Grow widget up when we detect that an adhesion ad is attempting to load.  It isn't common, but sometimes advertisers indicate to our script that an ad has loaded even though their ad creative was unable to load due to an issue on their end.  That's the most common reason behind that happening.  

    Similarly, the container not being removed is typically an issue with the ad creative itself and this is something that advertisers tend to resolve on their own.  Typically though for most adhesion ads, there is no option to close them.

    Lastly with regard to the H1 resizing, from what we can see, it looks like a font is loading in on page load and that's causing the H1 to shift.  However, this occurs even when ads blocked so it's not likely to be an issue coming from our ad script.

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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