Support
- Journey Support Team
Support Engineering Manager
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Recent activity by Support-
Hi Helene M. ! We recommend creating a new property so that you still have your historical data from your view in your own timezone, but this is just a recommendation and it's ultimately up to your...
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Official comment Hi Shama Shafiq ! For your analytics, I would make sure the GA4 account connected to the dashboard is implemented with the standard method of having the GA4 tag in the <head> area of the site witho...
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Official comment Hi Monica P ! This can sometimes happen as the dashboard first establishes a connection to your GA4 account, but typically it will go away within 24 hours. It also looks like this message is no lon...
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Hi Zahid Kashif ! Analytics troubleshooting is out of our scope, but here's an article that can help you troubleshoot your GA4 connection and I'll leave this thread open for the community to chime ...
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Dusty Heschl we're not able to troubleshoot GA4 analytics implementations, but you should see roughly the same numbers from two days ago at 10am EST (this is always when GA4 data refreshes on our e...
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Official comment Hi Muhammad Bilal Khan ! RPM can fluctuate based on traffic since RPM is just Revenue / Traffic * 1000 = RPM. You can read more about that here.For your analytics, I would make sure the GA4 account...
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Heidi I had the script recrawl your site so you should see a sidebar ad now!Also, if you need the sidebar ad retargeted in the future, you can post in this official thread for sidebar ad targeting....
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Nora Breyer You'll want to change to the New York time zone or make a new GA4 account in this time zone and connect it to your site to get the most accurate reporting data since Journey's ad server...
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Alexandra Lauren it does sound like it might be a caching or optimization issue. I would try reaching out to your host to see if they have any ideas or could clear out any additional server/cdn cac...
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Hi Jason - just following up about sessions not tracking. Our engineers got the chance to take a look and noticed the underscores in the Grow script were being stripped out. This is likely causing ...