Support

Hi Gerhild! Your user will only be able to see the Journey settings and analytics if they have “Admin” or “Owner” permissions - this view isn't available to users with “Contributor” permissions. If...

Lowcarbwiththecarrs Caching on the hosting level (or server level) is typically separate from the caching plugins running on your site, so both need to be cleared out and your host can help you wit...

Your Tipalti address needs to match your current physical address - we have a help document here that goes over how to fill out each field. It's important to note that your full address - including...

Hi Sophie Kaluza ! Would you mind letting us know how you fixed this so others with the same issue can see if it works for them as well? Thanks so much!

Hi Famidha! I would recommend the same troubleshooting steps as posted above in your case if you haven't yet - try logging into your dashboard in an incognito window or different browser that's not...

Thanks for reaching out! If you've already tried all of the troubleshooting steps mentioned in the official comment here (including logging out of the plugin and trying to log back in), then you ca...

Hi Mariem - on my end, I'm also seeing that you still need to finish filling out your payment information. I would try to log into your dashboard in a new window in incognito mode without any exten...

Journey does use a CMP (consent management platform), and it covers the display advertising portion of GDPR. If you live outside of the EU though, you wouldn't see it pop up since it's not required...

Thanks for reaching out! It's hard to say exactly what's causing this, but it could be due to a firewall or security setting. A quick workaround would be manually installing the ad script instead o...

Hi Ray - thanks for reaching out! There's not a way to manually place ads at this time, but the Journey script is optimized for ad performance and user experience while ensuring all ad placements f...