Journey and Analytics not showing for User

Completed

Gerhild

June 05, 2024 19:53

I was accepted into Journey today and have set everything up. Ads are running, so all is good. But, the Journey Settings and the Analytics tab aren't visible for my user. He's cleared his cache and still can't access it on our site's Grow dashboard.

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Support

Journey Support Team

June 06, 2024 11:34
Hi Gerhild! Your user will only be able to see the Journey settings and analytics if they have “Admin” or “Owner” permissions - this view isn't available to users with “Contributor” permissions. If you want to update their permissions, you can do so under the “User Permissions” tab in your dashboard.

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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