Support
- Journey Support Team
Support Engineering Manager
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Recent activity by Support-
Firat kilic Grow analytics are different from GA4, so even if you synched them to the same time zone, the numbers would be different. You can read more about this below:Help article: Why Is Grow An...
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Matt Eisenhauer It looks like the ads.txt file is out of date. You just need to re-upload the up to date file since it looks like you did a manual installation. Here's an article that goes over whe...
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Julie Julien our engineers are still looking into this and we'll send an update as soon as we have one. Thanks!
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Antal Judit It looks like you might have changed themes to Elementor. When you change themes, post templates, or anything that can impact the underlying HTML, it's likely the script will have to re...
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Frode Remmen Using WP Rocket is up to your discretion, but I did confirm the script isn't getting optimized.I did notice the Grow script is installed 3 times. You'll want to remove 2 instances of t...
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Krystilyn Atkinson We're seeing data in your dashboard for those days. The dashboard only updates fully at 10am EST for the previous day, so if you were checking before that time, that could be wh...
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Fran Whitaker I'm seeing all ads (including content and sidebar) on the site, so you should be good to go!
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Florian you should see the sidebar ad now - thanks!
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Sultan Daba if this happened after switching hosts, then it is likely related to that. The cookie/console error will load on any site running Grow though, and they aren't what would be impacting pe...
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Official comment Hi Kelly Zhang ! We haven't had reports of these headers specifically causing this type of issue - we also haven't done much testing in this area and don't have specific recommendations. They could...