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Ads.txt Out-of-Date

Justine Fitzsimmons

Hello,

I can't seem to fix a recent issue with ads. I keep getting “Ads.txt Out-of-Date” message.

So far I've re-enabled the script, cleared the cache (server level, too), followed the Troubleshoot for WP link, and refreshed. However, when I click ‘refresh’, I then see the error message “We were unable to verify the ads.txt file.”

Has anyone experienced this? Any way to solve it?

 

 

 

 

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Comments

4 comments

Date Votes
  • John
    • Journey Support Team

    Hi Justine! It looks like you got the ads.txt updated on the site - everything's now looking good on our end.

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  • Matt Eisenhauer

    I'm having the same Ads.txt Out-of-Date issue on my site www.eyesandhour.com Do you have any suggestions? 

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  • Support
    • Journey Support Team

    Matt Eisenhauer It looks like the ads.txt file is out of date. You just need to re-upload the up to date file since it looks like you did a manual installation. Here's an article that goes over where to find the ads.txt file so you can replace the older version.

    Another option would be adding a redirect to our servers so you don't have to manually update the ads.txt file any time there's an update, and you can read instructions on how to do that here.

    Thanks!

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  • Sofia

    We were unable to verify the ads.txt file. when i click update my ads.txt

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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