Support
- Journey Support Team
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Recent activity by Support-
Great to hear it, Angie! I did notice that our emails were getting bounced by a spam filter initially - did you make any adjustments on your end, by chance?
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Angie Zoobkoff Thanks for checking! I've sent you a quick email to your campgrilleat.com email address to help troubleshoot - if you don't mind checking and following up if you see that email, I wo...
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Hi Angie! I've triggered that email to be sent your way once more this morning to the email we have on file on your Grow/Journey account. Could I have you check once more and see if you're seeing t...
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Hi Felice,A few of my colleagues and I checked on your Ads.txt implementation this morning, but we're still seeing the older v20240606 when directly navigating to https://www.marriagesharing.com/ad...
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Hi Felice,An ads.txt file is just a raw-text file that contains lines of advertisers with a trailing unique identifier - what you're seeing in place is a correctly formatted ad.txt file, however, i...
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Hey Debbye,I spent a few minutes this afternoon navigating around your site, and unfortunately, I haven't been able to replicate the behavior you're seeing. If you haven't yet, I recommend connecti...
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Hey Cederic! I checked over a handful of posts on your site, and I'm seeing in-content ads across most of the top posts we're seeing. It also looks like there isn't a place for Journey to place Sid...
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Hey Juliette! The Journey CMP would only cover consent for display advertising - any additional consent you may require to be compliant in the UK, EU, or anywhere else would require an additional c...
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mansionfreak it looks like there's a set of missing return spaces at the bottom of the Ads.txt file that's currently hosted on your site. Journey will need to see the exact same file on your site a...
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Hi Katie Ta - could I have you try logging into your Journey dashboard from a new incognito browser window, and let me know if that helps? If you've used a different email to sign up in the past, I...