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We can’t seem to find your Ads.txt file. error

mansionfreak
Edited

Hi, I am onboarding but ads.txt is not fetching by your system-- mansionfreak.com/ads.txt working fine …. site caching Cloudflare cachings and even server cach all cleard no security restrtcions but same error ----

check all this and clear the issue thanks

-1

Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    mansionfreak it looks like there's a set of missing return spaces at the bottom of the Ads.txt file that's currently hosted on your site. 

    Journey will need to see the exact same file on your site as the one we have hosted for your site on our end in order to proceed with onboarding.

    I recommend setting up a 301 redirect so that all traffic to /ads.txt is instead routed to the version of the file we have on our end. The URL for the file we host on our end can be found during onboarding. 

    -1
  • Lokesh Saini

    I am stuck on verification process. I received the email and clicked the link. I completed the ID verification and selfie process, but the payment setup is not appearing.

    0
  • Support
    • Journey Support Team

    Lokesh Saini - could you double-check that you're not running any adblock or security software when attempting to complete payment info? Additionally, I recommend trying a few different browsers or a different device if you're still stuck.  

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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