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Cannot go to the Grow Publisher Portal

Katie Ta

I've just logged out of the Grow account. When I logged in, I cannot access the Grow Publisher Portal. All I can access is the account page and the new site dashboard. What should I do now?

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2 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Katie Ta - could I have you try logging into your Journey dashboard from a new incognito browser window, and let me know if that helps? If you've used a different email to sign up in the past, I recommend double-checking that you're using the correct one too. 

    -1
  • Katie Ta

    Hi, I double-checked the email, and it worked. Thanks. I have another question about changing the timezone to US Eastern Time for Google Analytics. I did changed the timezone to New York time 4 days ago, but somehow it's still shown on my to-do list.

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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