Support
- Journey Support Team
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Recent activity by Support-
Hey Tim Leffel - Thanks so much for letting us know! I've made an adjustment, which should help.
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Hey Samantha Collins - the Journey script is added to your site through the Grow plugin by the following file: inc/Grow/AdsScript.phpReaching out to Siteground with this information should do the t...
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Hi Dailyteatime0 - it looks like we're seeing a connected Journey Script, and an accessible Ads.txt file. If you're still having issues going through onboarding on your Journey Dashboard, try loggi...
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Hi Shama Shafiq - I just took a look at a few differnet posts on your site your site, and I'm seeing sidebar ads loading on your posts. It's possible that since you, as the site owner, spend more t...
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Hi ssali muzafaru - I'm seeing a live script on http://stylepersuit.com now. Feel free to continue through the Journey onboarding through your Grow Dashboard.
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Hey joshua odogwu - are you seeing any error messages that you could share a screenshot of when attempting to verify your address?
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Thanks much, Mike! Can I have you confirm that you've also tried logging out and back in? This usually bypasses the screen you're stuck on, and the reason I ask is that when we attempt to replicate...
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Hi Mike - it looks like your screenshot didn't come through, could you post it once more? Additionally, to rule out any potential caching, could I have you log out of your Grow account, clear your ...
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Hi Jennifer Fox! This specific error is for the Grow Script, not the Journey Script. We have instructions on how to install this here - additionally, if you need a hand with further troubleshootin...
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Jennifer Fox It looks like doingdisneydaily.com hasn't yet been approved for Journey, which is why you're bumping into this error. More information on the approval process can be found here.