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9 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team
    Edited

    Hey Daniel, 

    You can edit your Payment Profile by going to the Analytics tab in your dashboard and clicking View Payments. 

    On the next screen, you would just click the Payment Profile button. 

    The following screen will have a red Edit button towards the bottom. Just click that and edit your payment details accordingly. 

     

     

  • joshua odogwu

    Hello, I am stuck on filling in payment details on Tipalti, it keeps saying the address cannot be verified. How do I fill in the address?

    0
  • Support
    • Journey Support Team

    Hey joshua odogwu - are you seeing any error messages that you could share a screenshot of when attempting to verify your address? 

    0
  • Support
    • Journey Support Team

    When setting up your Payment profile, do you have the option to click Confirm and Continue at the bottom of that pop-up in your screenshot? It typically looks like this.

    0
  • Support
    • Journey Support Team

    Hey Joshua, 

    On that screen hit next. It'll give you the pop-up about Verifying the address. Just hit the confirm and continue button after. It may pop-up twice so you may have to hit confirm and continue twice, but then it should let you continue forward. 

    0
  • joshua odogwu

    I have fixed it. However, I don't see header ads, or it's not included on Grow.?

     

    Secondly, if I want to pause the grow ads, how do I do that?

    0
  • Support
    • Journey Support Team

    Yay! I'm glad. 

    I don't see header ads, or it's not included on Grow.?

    Journey doesn't currently offer leaderboard ads - but even if we did I wouldn't necessarily recommend them. A lot of people think because they show up right as the page loads they can be beneficial but most of the time readers scroll past them before an impression can be earned. They also tend to slow a site down because they load in the first screenview. 

    Secondly, if I want to pause the grow ads, how do I do that?

    Can you tell me a little bit about why you want to pause your Journey ads? 

     

    0
  • Muhammad Zeeshan

    My one payment is not show in my account payment. the payment which is not showing is entering $69. these three payments are being shown but those of the november month are not being shown.

    0
  • Support
    • Journey Support Team

    Hey Muhammad Zeeshan -  At this time the Journey only shows the last three months in your Payment Overview. I did go ahead and provide this feedback to our Journey team and this is something we hope to change in the near future!

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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