Support

Hi Nicole Hampton - We noticed that the address in which our emails are sent from has been added to a few known blocklists (0SPAM, s5h.net, and ZapBL), and it's possible that your email provider is...

Hi Sandy vilce - Thanks for reaching out! The error you're seeing means that the Google Analytics property that's connected to your Journey dashboard doesn't have any data. We have a guide on troub...

Hi Felice,Currently, the only support we offer through Journey is through our support forms and our Help Documentation - we're happy to continue troubleshooting with you here. I see that the Ads.tx...

Culinarytravels an Ads.txt file is required for programmatic advertising from any ad network provider. If you are unable to host an Ads.txt file or set up a redirect to an Ads.txt file, you will no...

Aman Singh - were you able to bypass the TOS model to access your user settings? If you could please provide your email so we can check on the status of your account, I would apprecaite it. 

Aman Singh @Simas Meliunas, can you both double-check that you're signing into your dashboard as the ‘owner’, and not as an admin or user? 

Hi everyone — we're starting to see reports of users being able to accept the new Terms of Service. If you're still having issues, please try logging out and back in.Thanks!

Hey Aimane Zetti - it looks like there are content hints on your site, which is overriding the Journey Script's automatic targeting. Here's a look at the HTML on this post: Removing these content h...

Victor It looks like your site just needed to be rescraped — let me know if you're still not seeing the sticky sidebar ad!

Ponloe The new dashboard excludes ‘yesterday’ data, as analytics have not been finalized until 24 hours after the end of the day. This was an intentional choice for the new dashboard.