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[Jan 26th] Cannot Accept Terms of Service Update (Error)

Pinned
Aman Singh

Hello,

Today I login to my Journey dashboard and saw Terms of Service Update and it ask me to accept it

But whenever I click the button always getting the same error and cannot accept it due to the error

Kindly look into it and let me know how to accept it 

Also if you can share information regarding the New Mediavine Program when it starts? And how the website that earned more than 5K+ in last 12 months move to next level? Is it automated process or manually apply?

Thank you.

 

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Comments

6 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team
    Edited

    Hi Folks — thanks for reaching out! We have engineer's eyes on the TOS behavior you're reporting. As soon as we have an update, we'll be in touch. 

  • Support
    • Journey Support Team

    Hi Aman Singh — Thanks for reaching out! We recently pushed an update to help folks experiencing issues accepting the new TOS. Are you still unable to accept? 

    We are currently investigating a new error after accepting the TOS, but let me know if you're having issues getting past the screen in your screenshot. 

    0
  • Aman Singh

    Hey

    I am still getting the same exact error when trying to accept

    And because of this I cannot access the earnings and other pages as whatever I try to visit it ask me to first accept it which is not possible

    Let me know how to do it

    Thanks

    0
  • Karen Kasberg

    I'm unable to accept terms of service.  Can you help?  I'm new to Journey and have been waiting for application approval since 10/30/2025.

    -1
  • Housalyzer LLC

    Hi,

    I am having a very similar error. The TOS do not even appear.

    “There was an error accepting the Terms of Service. Please try again.”

    Thanks for helping!
     

    0
  • Corrie

    Hello, I also posted about this 2 days ago and it looks like my post got deleted. But I still can't accept it. 

    - Corrie

    0

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