Support
- Journey Support Team
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Recent activity by Support-
Hi Gabriela Baumgartner — thanks for reaching out! Could you provide a screenshot of where specifically you're seeing these urgent tasks? You may also want to try accessing your dashboard from a ne...
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Hey Ania Henderson — sorry to hear you're having a little trouble with Grow! If you're still having a little trouble, I recommend floating this question over in the Grow Community, just in case oth...
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Hey Christina Orleans! Sorry to hear that you're having a little trouble. We do offer grow support over in the Grow community — if you haven't yet asked over there, I recommend doing so. That said,...
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Could you send along your site? I would love to take a look
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It looks like the Universal player is displaying on our end — this ad unit will display any time the script is running on the site, and any time an advertiser is looking to place a video ad on your...
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Vee Mc - you're all set!
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Jonas Lindemann - Ads look great! It looks like your sidebar is sticking a bit down the page, which is overlapping the sticky sidebar ad
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Hey Elle! It looks like there was an underlying change in the HTML on your site, which is why sidebar ads went missing. You should be all set now.
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Hey Ellie, I just checked both your dashboard, and it looks like I'm seeing Revenue populate. I know there was a data delay over the weekend, so it's possible you were just bumping into this. If yo...
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Hi Lori! Journey will only place ads between blocks — Mediavine sites have a few additional features that require a more high-touch approach to manage, which is why we do not offer this on Journey.