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Grow dashboard connection problem

Christina Orleans
Edited

I am logged in with the only email account in my Grow account. It works fine for a few hours and I can access everything, then I suddenly get this message saying that the site is connected to Grow, but this user doesn't have access…which isn't true. I will log out and try over and over, and it's usually about a month or two and it will randomly start working again. 

I have no idea if anyone else has had this issue, but please advise if you have! 

I contacted Mediavine to try to get some help, but was told there is no Grow support, my only hope is to ask the community if anyone else has had the problem. But at least they did confirm that that is the only email address on my account.

 

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Comments

1 comment

Date Votes
  • Support
    • Journey Support Team

    Hey Christina Orleans! Sorry to hear that you're having a little trouble. We do offer grow support over in the Grow community — if you haven't yet asked over there, I recommend doing so. 

    That said, I do want to leave this topic open just in case someone has any experience with this - thanks for posting! 

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