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Ads in articles not showing

Comments

10 comments

  • Support
    • Journey Support Team

    Hi Heath Criswell

    I took a look at your site and I'm just seeing a blank white page with a subscribe widget in the lower right corner. You may want to make sure your site is up and running.

    0
  • Heath Criswell

    Yeah - it is down at the moment. I'll send another message once it is back up.

    0
  • Heath Criswell

    The site is back up

    0
  • Support
    • Journey Support Team

    Thanks Heath Criswell - you're all set. 

    0
  • Heath Criswell

    I changed themes to try out a new one and now I'm having the same issue with ads not showing in the articles.

    0
  • Support
    • Journey Support Team

    Heath Criswell - all set! 

    0
  • Heath Criswell

    The new theme didn't work out and I changed themes back to the one I was using and now I'm having the same issue with ads not showing in the articles.

    0
  • Support
    • Journey Support Team

    Heath Criswell — I've gone ahead and rescraped your site

    0
  • Heath Criswell

    Now the video isn't playing at the bottom.

    0
  • Support
    • Journey Support Team

    It looks like the Universal player is displaying on our end — this ad unit will display any time the script is running on the site, and any time an advertiser is looking to place a video ad on your site. 

    Since you've recently relaunched, the reason you're likely not seeing an ad load is because spend is still ramping up on your site 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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