Support

Hi Ed , It looks like you still have Ezoic running on your site and your Grow script is being optimized. You'll need to make sure Grow is properly installed on your site in order for your Journey s...

Hi Hassan Ali It looks like some of your posts have content nested in blocks. Our script intentionally does not break into nested blocks because that is a way for publishers to intentionally preven...

Hi Ritisha Gupta , I'm seeing ads populating as intended on your site

Hi John Trice, there may be some firewall or filter that's blocking our access to your ads.txt file. You'll want to confirm that this file is completely open with nothing blocking access to it.

Hi Ritisha Gupta You'll want to check out the help documents and community for Grow for assistance with this issue.

Hi Marissa , which website is this in reference to?

Hi Cheryl McColgan , You can add ?test=killswitch to the end of your URL to test your site without any Journey script running.

Farah Salem , It's possible you have some kind of firewall or filter that is blocking our crawler. You may need to add MediavineMetadataParser to your allowlist for bot traffic if you have somethin...

Hi Danny Davis , Thanks for letting us know!I had our script recrawl your site and you should be good to go!

Hi Kevin Groome , I had our script recrawl your site and you should be good to go!