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Integration issues

Ed

Hi, I've been recently accepted to Journey, before that I was using ezoic ads. Once I was accepted and verified I've disabled ezoic integration and verified that my grow integration plugin is active. But I'm still making money on ezoic for some reason as if I was still with them.

My site hairstylepop.com

Can anyone please look into it? Thanks.

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Comments

6 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Ed , It looks like you still have Ezoic running on your site and your Grow script is being optimized. You'll need to make sure Grow is properly installed on your site in order for your Journey script to be properly added. Once Ezoic is removed and your Grow and Journey scripts are running without any optimizations, you should be good to go

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  • Ed

    Hi, that's the issue I'm having, like I said, the ezoic was already completely deleted from my website, and grow plugin is active (i'm logged in from the plugin to grow), yet ads are still not running.

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  • Ed
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  • Ed

    Seems like it was my plugin cache issue, ads are running now, thanks.

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  • Ed

    Hi, 

    I'd like to re-brand my site to expand into other fashion subjects, I would be redirecting my domain to a new one, what would be the process to get the ads sorted once the content has been moved and 301 is active?

    Thanks.

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  • Support

    Hi Ed,

    Please refer to the Rebranding Your Site article. 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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