Support

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Activity overview

Latest activity by Support
  • Support commented,

    There is no issue when a publisher sees placeholder ads. It is normal to see placeholder ads on your site.The Mediavine Control Panel plugin is not for Journey publishers. You should remove it.

  • Support commented,

    It appears your screenshot contains a misbehaving ad. Occasionally ads can load with broken or altered scripts that lead them to break out of their containers or other issues.Your ad scripts are fi...

  • Support commented,

    If you are missing any ad units (there is no unit that appears when you append ?test=placeholders to a URL on your site, not you are seeing Grow placeholder ads), please complete this form.

  • Support commented,

    Viktor Büchert Your site has been recrawled.

  • Support commented,

    Your ad selectors needed retargeting and a recrawl seems to have resolved this. However, it does appear the spacer blocks do prevent in-content ads from appearing until deeper into the content, so ...

  • Support commented,

    Ads are serving as intended across your subdomains. As a site owner, you are more likely to see lower quality ads or placeholders when viewing your own site as you can run through ad spend allocate...

  • Support commented,

    Removing ads from your site is a violation of the terms of service and will be considered a voluntary termination of your ad agreement. If you proceed with this, you will need to reapply to Journey...

  • Support commented,

    If you made edits to your site's content or sidebar areas or changed your theme after launching Journey ads, please fill out this form to request a recrawl of your ad selectors.Please note that sit...

  • Support commented,

    Ed Martin Your sites have been recrawled.Eliass Your site has been recrawled but that did not resolve the issue with the way your content is nested in the layout. Ads are currently optimally targeted.

  • Support commented,

    Eliass The issue is sites built with nested Flexbox structures and pagebuilders bury content into multiple child containers. This makes it difficult for the script to locate and target content sele...