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Should I change my website URL from "www" to "non-www"?

Completed
Jack

It seems I used the non-www version of my site (e.g., aaa.com) when applying for Journey. However, my site typically uses the www version (www.aaa.com).

After getting approved by Journey, when I clicked "Enable Ads Script," it didn’t work. But when I switched the URL to the non-www version (aaa.com), it worked.

Now my question is: Can I switch back to the www version (www.aaa.com)? Will the ads display normally if I do so?

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Comments

1 comment

Date Votes
  • Support
    • Journey Support Team
    Edited

    Hi Jack ! By default, you can only add your domain without the www in the Grow dashboard. This shouldn't have an impact on ads, but ideally your site would redirect from the non-www version to the www version if that's the version you always want to load to ensure your analytics are clean as possible. Your host should be able to assist with this.

    Thanks!

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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