Journey dashboard shows tasks but none are listed

January 09, 2026 23:34

Hi, My Journey dashboard shows urgent task counts for my sites, but no tasks appear under Tasks. Filters and refresh do not reveal any actionable items. I also changed my site theme yesterday and want to confirm whether ads or placements need to be rechecked on your side, or if this task count is a known UI issue. I have Grow installed on 3 websites, one of which is on Journey.

Thank you,

Gabriela Baumgartner

Comments

1 comment

Support

Journey Support Team

January 15, 2026 14:23
Hi Gabriela Baumgartner — thanks for reaching out! Could you provide a screenshot of where specifically you're seeing these urgent tasks? You may also want to try accessing your dashboard from a new incognito browser, just in case all you need is a little refresh on your end.

Ads look great on our end as well!
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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