Support

Hey Lori Moss - When you say it's not showing up on Grow, do you mean it's not showing up in your dashboard? You'll want to make sure you're logging in through the Grow Publisher Portal and not thr...

Hey Sikandar - You may need to reach out to payments@journeymv.com for assistance in splitting your payment profiles/editing your details. Be sure to include the URL in your email! 

You are welcome to keep Grow enabled on your site so we can continue to monitor for eligibility in the background if you'd like. There is no further action you'd need to take at this time to reappl...

Hi Zisss - Journey by Mediavine requires exclusivity. It would be against our terms of service to run AdSense ads alongside Journey ads. You can read more about that here.  

Hey Tatiana - At this time there isn't a way to exclude certain advertisers or ad categories with Journey. If you do have any posts that are primarily centered around your affiliates though, you ca...

Hey Luong Mai Huong Hoang - Could you email payments@journeymv.com so we can see what’s going on? In your email, please send over the following:- domain/URL- email associated with the account- amou...

You are welcome to keep Grow enabled on your site so we can continue to monitor for eligibility in the background if you'd like. There is no further action you'd need to take at this time to reappl...

Hey Adam - We currently do not offer Leaderboard ads in the Journey by Mediavine setup. Additionally, we don't typically recommend them. Readers immediately scroll past the first screenview so they...

Hey Jessica - I can jump in here! Advertisers value domain history as a signal of credibility and audience quality. When you rebrand you're essentially hitting the reset button on what they know ab...

Hi Zoe - I went ahead and removed that site from the dashboard for you.