Haven't received payment since January

April 18, 2025 03:22

Hi there,
I've been with Grow since January, but I haven't received any payments yet. I've checked all of my accounts and haven't seen any incoming transactions. I also looked into the status of my payments through Tipalti, but there’s no payment history or pending transactions showing.
Could someone please assist me with this?

Thanks in advance!

Huong

Comments

1 comment

Support

Journey Support Team

April 22, 2025 21:49 Edited
Hey Luong Mai Huong Hoang - Could you email payments@journeymv.com so we can see what’s going on?

In your email, please send over the following:
- domain/URL
- email associated with the account
- amount expected to be paid

*please know that we have a $100 payment threshold for most payment methods. If you’re inquiring about a missing payment, confirm it should be over $100.
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