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Journey is not even showing up in Grow!

Lori Moss

I have followed ALL of the instructions, and Journey is still not showing up in Grow. I even tried two servers after cleaning their caches.

I emailed Grow and was told that they monitor the forums, but I see that there are barely any answers to the questions posted. I was told that Mediavine is amazing. What happened?

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Date Votes
  • Support
    • Journey Support Team

    Hey Lori Moss - When you say it's not showing up on Grow, do you mean it's not showing up in your dashboard? You'll want to make sure you're logging in through the Grow Publisher Portal and not through your Grow Reader login.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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