Support

Whether this is your first January with Journey—or your first January running ads on your site—it’s important to know that January is always a bit of a shock, especially coming off Q4, which is typ...

Since October, some publishers have noticed sudden traffic spikes originating from China and Russia. In many cases, this traffic appears to be associated with bots or crawlers rather than real read...

We’re excited to share a new update — you now have the ability to opt out of certain ad categories directly from your Journey dashboard! 🎉You’ll find this new option under your Dashboard. This feat...

We’re aware that some of you are seeing errors in the Grow Publisher Portal. This is related to a global AWS outage that occurred overnight, which has impacted several systems, including our report...

A Quick Note on October RPM - As we kick off Q4, RPMs have seen a softer start across the industry. This early dip is consistent among most larger web publishers and appears to be driven by broader...

Our team is currently investigating reports of discrepancies between Grow Analytics and Google Analytics data. There will always be some variance between the two platforms, which is expected. You c...

If you've noticed that your sticky sidebar ad has gone missing or you've added a fancy new sidebar to your site and need an ad targeted - Post here so our Support Engineers can take a look! Importa...

In general, we can work with almost any theme. The most important thing is that you have a sidebar that's at least 300 pixels wide and doesn't shrink to smaller than that. You'll also want a respon...

We’ve been made aware that some payments this month aren’t aligning with what’s being shown in the dashboard. After investigating, we were able to pinpoint a discrepancy that inadvertently left out...

Hi all! We're a month into Q4 and it's more important than ever to make sure your site is as optimized as possible for this very important quarter of the year. Making the most out of Q4 is a great ...