Support

Hi LIndsey Viscomi These help documents should get you in the right direction:Ads.txt for WordPressOnboarding: Troubleshooting Your Missing Ads.txt FileWhile you are doing these things, if you have...

Hi Avi Jain, we just had our script recrawl your site to get a better target for your ads.

Hi Han Jade Chan, your sidebar is currently sticky and our script will not place ads in sidebars that already have sticky sidebar elements. If you remove the sticky functionality of your sidebar, p...

Hi Topstoryindia I had our script recrawl your site, but it looks like you're using the Elementor page builder and multiple different templates. Journey is not compatible with page builders since t...

Hi Nabeel Ahmad , I had our script recrawl your site and I'm now seeing your in-content ads. However, your site will not serve any sticky sidebar ads while you have a sticky sidebar, so if you want...

Our engineering team has resolved this issue. If you're still running into this, please log out and then back into your Grow account, and continue onboarding. If you are still having problems after...

Hi Jenny Locke You should contact Trend to see what they can do to stop blocking your Mediavine ads.

Hi aforzieri , if you would like to have an ad-free experience for certain users, you can send them links using the query parameter ?test=killswitch to completely block all Journey and Mediavine sc...

Hi Patrick Luther The best way for our script to recognize your content and sidebar is to give the inner-most container for them unique classes. Something like .journey-content and .journey-sidebar...

Hi Paige Gilmore , I took a look at your site and it looks like your're using Squarespace to run your site. The way that Squarespace builds websites is not very compatible with Journey ads. You can...