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9 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Paige Gilmore , I took a look at your site and it looks like your're using Squarespace to run your site. The way that Squarespace builds websites is not very compatible with Journey ads. You can read more about this on this help article. 

    If you would like to continue using Squarespace for your site, you'l want to make sure all of your content is placed within a single container, rather than split into many smaller containers.

    0
  • Paige Gilmore

    Hiya! Thank you for your help, I can see there are now ads appearing in the articles. Did you re-crawl the website? I'll be adding a lot more content to the website for the next few months, do I need to request a re-crawl periodically?

    Yeah Squarespace is really hamstringing us currently. We're looking at moving over to Wordpress, did you have any recommendations for other website hosting platforms?

    Thanks,

    Paige

    0
  • Support
    • Journey Support Team

    Hey Paige Gilmore - you won't need to request a recrawl of your site unless you make structural changes to posts. 

    Each site's needs differ regarding WordPress hosting, so we don't have a one-size-fits-all recommendation for a host, but I invite other members of the community to chime in if they have any thoughts on this topic. 

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  • Paige Gilmore

    Okay thank you! Separately, I'm having an issue where in-article ads are showing on excluded pages. Can you please help me with this? Example is below:

     

    https://www.stripesandwillows.com/lifestyle/best-non-toxic-cookware

     

    Thanks!

    0
  • Paige Gilmore

    Hi Support circling back to this.

    Cheers!

    0
  • Support
    • Journey Support Team

    Hey Paige Gilmore - I'm not seeing any blocklist code on these pages. I would recommend making sure that this is properly in place. 

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  • Paige Gilmore

    Hi Support I'm using the exclude pages function under the grow settings < recommended content tab. Does this not work?

    Thank you!!

    0
  • Support
    • Journey Support Team

    Hey Paige Gilmore  - Grow's exclude pages feature only applies to Grow's Recommended Content and search features (article). To remove ads from a post, you'll want to follow the steps in the article that Ryan linked.

    0
  • Paige Gilmore

    Support you are stars! It worked perfectly!

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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