Support
- Journey Support Team
Support Engineering Manager
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Recent activity by Support-
Hi Arelle! The script itself won't load until user interaction or unless it's been a specific amount of time after page load, and it's also loaded asynchronously and ads themselves are lazy loaded,...
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Hi Pedro - the Journey script will place ads optimally for performance and user experience, and there currently aren't any settings to adjust the frequency. That said, in the section you point out,...
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Hello all! These placeholder ads are typically more common right after launching, but this isn't anything to worry about and is to be expected. Also, as the site owner, you're going to get more of ...
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Official comment As the site owner, you're going to get more of these Grow placeholder ads because you're on the site more often than your readers and run out of premium impressions faster. This is totally normal t...
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Hi Nomita! I see the following AdSense code in the <head> of your site when I look at your source code:<script async src="//pagead2.googlesyndication.com/pagead/js/adsbygoogle.js"></script><script>...
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Hi Sara! The dashboard updates with your data the next day at 10am EST. If you installed ads over a day ago, you'll at least see data for the 12th. I checked your dashboard and I am seeing data for...
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Hi Brock! When I go to your ads.txt file I'm seeing an Ezoic ads.txt file. It looks like it's being added by AdsTxtManager.com, so you'll either want to disable that plugin if that's what's inserti...
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Hi there! Could you read through this help article and confirm you've followed all of the listed troubleshooting steps? This will likely be due to the script being optimized, caching, or a firewall...
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Hi Heather - you can disable Journey by going to the following URL while logged into WordPress:https://yoursitename.com/wp-admin/admin.php?page=grow-journey-disableJust replace yoursitename with yo...
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Hi Alena! I'm seeing the following AdSense code below the <footer> section in your site's source code:<script async src="//pagead2.googlesyndication.com/pagead/js/adsbygoogle.js"></script><script> ...