Support
- Journey Support Team
Support Engineering Manager
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Recent activity by Support-
Hi Steve! Thanks for reaching out. Once you finish the onboarding process, you should be able to add the privacy policy URL in your dashboard to keep this text from displaying on pages. In the mean...
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It looks like that did the trick! I'm seeing data in your dashboard as well, so you should be all set.
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Hi Liz - if you installed Journey with the Grow plugin (which is the standard implementation) instead of by manually adding the Journey script to your site, you would only need to temporarily deact...
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Hi Liz - thanks for reaching out! I took a look at the site and blocked the Journey script, but I'm still seeing this warning. If you remove the Journey script or the Grow plugin temporarily, does ...
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Hi Alvaro! I'm seeing the Journey script on the site in the <head>, but not the Grow script. The Grow script can be found in your dashboard under Grow Settings → Install Grow Script, and you'll wan...
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Hi Alvaro! It looks like there's a connectivity issue with your Grow script, which would be why no data is appearing in your dashboard. Could you make sure the Grow script is unoptimized and added ...
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Hi Amber! This pop up will only happen for readers using Avast Web Shield, and it looks like it's just a false flag from Avast since no scripts will actually download. It's very common to see this ...
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Hi Amber! This URL shouldn’t be malicious or download to your computer, so you can feel free to whitelist it in Avast to get rid of that pop up.
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No problem at all! Here's a good guide on where to find your GA4 script in your Google Analytics dashboard and how to add it to the head of your site.
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Hi Amy,I took a look, and I'm not seeing any Google Analytics scripts on your site, which is why you aren't seeing sessions tracking. If you add the GA4 tracking script back to the <head> area of y...