Support
- Journey Support Team
Support Engineering Manager
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Recent activity by Support-
Official comment Thank you for the details! We're looking into this and will get back to you as soon as we have an update.EDIT (2/6): this has been resolved - it was a false flag that can safely be ignored and has ...
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Shoaib Arshad you'll want to send a screenshot since this platform doesn't support attachments and we can't see the image. Sending us a link to your site would also be helpful. Thanks!
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Michael Grow analytics are different from GA4 and the numbers will be different, which you can read more about here. That said, it looks like the Grow script is being optimized by something and thi...
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Thomas Karle we just had the script recrawl your site - could you let us know if this display issue has been resolved? I'm not sure what page the screenshots are from.Thanks!
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Official comment Hi there! Our engineers are looking into this and we'll post an update here as soon as we have one. UPDATE: This has been resolved!
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Artur Kre It looks like some posts have the ad script present in the source code 10 times, which could be causing issues. The ads.txt file is also in the source code of these posts multiple times, ...
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Malik you're all set!
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Jen L you're all set!
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Official comment Hi Aivars ! This content is nested in a separate <div>, which is why it isn't getting ads. The script targets ads by targeting one parent element that contains all of the post content directly unde...
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Veronica Lobanov done! Please keep in mind for the future though that if you use different templates for other pages, it's possible sidebar ads won't load if the underlying HTML is different, so yo...