Support

Benjamin Routamaa  Marcie Groller  It looks like Journey just finished recrawling your site, and you should be all set! 

Hi Nicole Hampton - We noticed that the address in which our emails are sent from has been added to a few known blocklists (0SPAM, s5h.net, and ZapBL), and it's possible that your email provider is...

Hi Sandy vilce - Thanks for reaching out! The error you're seeing means that the Google Analytics property that's connected to your Journey dashboard doesn't have any data. We have a guide on troub...

Hi Felice,Currently, the only support we offer through Journey is through our support forms and our Help Documentation - we're happy to continue troubleshooting with you here. I see that the Ads.tx...

Thanks, Ben — I'm seeing sidebar ads show up. It looks like we're detecting multiple containers with that #primary-content ID. In this case, you'll want it applied to the innermost parent wrapper o...

Yesenia Consoli — could I have you check once more? I've made one last adjustment that should help.

Hey Laura — if you haven't recieved your tax forms yet, please reach out to payments@journeymv.com Thanks!

Yesenia Consoli — We've pushed out a fix here as well - let me know if you're still not seeing ads! 

Farrah Tate - we've pushed out a fix! Let us know if you're still having problems. 

Emily Janio —if you haven't yet, try reading over this help doc and see if it helps. Otherwise, try following the instructions here to manually install your ad script.