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[Resolved] Unable to Accept May 1st Terms of Service Update

Pinned
Margaret Clegg

When I open my Grow acccount, this is what I see

"Journey’s Terms of Service Update

To continue using Journey as a Site Owner, please carefully review and accept the updated Terms of Service. Recent changes include updates to the "Term and Termination" section and Section 5 of Exhibit A (Policies).

If you do not accept the new terms by May 26, 2025, your account will be deactivated."

The “Accept Terms and Conditions” button is grayed out, and I cannot click on it. 

Please let me know what to do. 

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Comments

37 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team
    Edited

    Hi folks,

    Thanks so much for your patience. We've recently released an update that will allow you to accept the updated Journey TOS upon logging in. 

    If you're still having issues, we recommend both clearing your site cache and attempting to log out and back in. 

    The fix will also allow you to access the Payments tab on your Grow dashboard. If you're still not seeing payments, please email payments@journeymv.com, and our team will be happy to take a closer look. 

     

  • Support
    • Journey Support Team

    Hey Margaret Clegg thanks for reaching out! Could I have you try accepting those terms after logging into your account through a new incognito browser window? Let me know if you continue to have issues. 

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  • Margaret Clegg

    I tried using the Incognito mode and still could not accept the terms and conditions. 

    0
  • Support
    • Journey Support Team

    Thanks! Our engineers are investigating. As soon as we have an update, we'll be in touch. 

    1
  • Amanda Diaz

    I am having this same issue! Please assist.

    0
  • Hunter Scanlan

    Also having the same issue! 

    0
  • Joyce Oladeinde

    I'm also having the same issue and I have tried different browsers. 

    0
  • Alpesh

    Same here. Terms of Service doesn't load and the accept button is greyed out.

    0
  • Davina

    I'm also having the same issue

    0
  • Bryce Negan
    Edited

    Hello Support , Support . The above button to integrate GA4 is unresponsive on my dash. Please fix ASAP. Thank you for your support. 

    0
  • Tat20048

    I am also having the same issue

     

    0
  • Tim Nocent

    Hello, unfortunately I also have the same problem. Is there already a solution? Best regards

    0
  • Richard Adams

    Same here, the “Accept Terms and Conditions” button is greyed out and cannot be clicked.

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  • faye

    Same here.

     

    0
  • Sandra Tanner

    Hi, I accepted the box with the new terms but I'm getting the exact same issue. Can you please fix this ASAP.

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  • Support
    • Journey Support Team

    Just an update – our engineering teams are still working on a fix for this issue. We appreciate everyone's patience while our teams work to get this resolved, and we'll be sure to update this thread once we've confirmed the Terms of Service is functioning as intended!

    0
  • Tharindu

    Same here! My site was accepted, but the "Accept" button for the Terms of Service is grayed out and I can't access anything. Hope someone has a fix!

    0
  • Isabellabiava

    I have the same issue, for both my sites

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  • Hasibur Joy

    Same here, the “Accept Terms and Conditions” button is greyed out and cannot be clicked.


     

    1
  • Tharindu

    Please FIX this issue ASAP

    0
  • Hunter Scanlan

    It's now working for me!

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  • Leanna Forsythe

    I have this as well. I tried Google, MSN, cleared my cache, updated everything, cleared cache again, and no change.   It also looks like I have no ads on my site, and of course, I can't get into Grow to look into it.  Please help!

     

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  • Farrah Tate
    Edited

    I also have the same issue - great to know that this is being looked into, thanks. I also cannot access any of the other functionality of my account whilst this issue persists.

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  • Tim Leffel

    So why not remove this warning for everyone for now while you fix the bug so we can see our stats and use the other functions?

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  • nayeemd

    Hi Team, I haven't received the ‘Accept Terms and Conditions’ button yet, but my payment history tab looks empty, and past payment details are gone. Please look into this, too.

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  • Hasibur Joy

    When you guys will solve this?

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  • Christina Woodcock

    Same here :-)

    0
  • Chris Jenkins

    Same issue here – I've tried multiple devices and browsers, and incognito. Hopefully it'll be fixed soon!

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  • jibran ayub

    I am getting same issue.

    And I did not receive my payment for this month also

    thanks

    0
  • Kim Bensing

    I cannot see my dashboard after logging in. Can you help us with these issues?

     

    0

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