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RESOLVED 4/9 - ad script internal service error when onboarding

Mashi

Hello, I've gone through nearly all (if not every) post related to the "We can’t seem to find your ads script" issue and tried every suggested solution I could find. However, I’m still encountering the error when adding Journey’s ad script to my second approval site: https://vegetables.top.

What’s puzzling is that my first site with Journey (set up a few months ago without this issue) has been working perfectly, despite having the same configuration and hosting provider as this second site. I even followed up with my hosting provider yesterday, and they confirmed that there are no server-side blocks or issues on their end.

I'd really appreciate any help you can provide in resolving this.

Thanks so much in advance!

Mashi

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Comments

16 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team
    Edited

    Our engineering team has resolved this issue. 

    If you're still running into this, please log out and then back into your Grow account, and continue onboarding. 

    If you are still having problems after that please review the Troubleshooting Your Missing Ad Script, How to Remove Existing Ads (if you're getting a conflicting ad code error), and Troubleshooting Your Missing Ads.txt File help articles.

    Thank you!

  • Support
    • Journey Support Team

    Hey Mashi - thanks for reaching out! I've filed a ticket with our engineers who are going to take a look. we'll reach out when we have an update. 

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  • Mashi

    Thank you. Appreciate your swift help Support !!

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  • Moumita Samanta

    Facing the same problem. I have done all the steps for clearing the cache.. Grow automatically fetched the settings, and I have enabled it, but till now the problem persists. I have checked the ads.txt file, which is not changed. I think, implementation of the setting is not actually able to write on the ads.txt file (I may be wrong absolutely).

    Regards,
    Moumita

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  • AmnayKira

    i have the same issue too

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  • Munira Ayya

    Hello,
    My website was recently approved for the Journey platform. I have been trying for the past 3 days to activate the Ads Script, but it keeps showing the error "We can’t seem to find your ads script. Check our FAQ for troubleshooting options.".

    I have tried all the steps but the issue remains unresolved. 

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  • Abdelbarie Elkhaddar

    I'm having the same problem on my site. I added the ad script correctly and checked that it is in the <head>. I have also tested everything, from clearing the cache to checking DNS propagation. I even contacted my hosting provider, who confirmed that there were no blocks on their end. They also cleared the cache and saw that Imunify360/ModSecurity might be causing the problem. However, I can't change those settings because I'm on a shared cloud plan.

    It’s frustrating because the script is clearly there, yet Mediavine’s system still can’t detect it. I have also seen reCAPTCHA challenges when using tools like PageSpeed Insights. These challenges might be blocking the crawler.

    Thanks for bringing this up — I’m following this thread closely and hoping for a solution as well!

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  • Mashi

    Surprising to see many publishers share the same issue … Hello Support , do we have an update yet? Thank you. 

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  • Artur Koos

    Me, too …. 

     

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  • david muraev

    I have exactl problem here :
    trademark-lawyers.org
    obuducattleranch.info
    Since  04.04.25 - 5 days already

    Journey does not see the installed code, cannot confirm it

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  • Jennifer Pickering

    I am having the exact same issue as well! I've been in contact with my hosting and they are trying everything as well. Support 

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  • Webmaster

    Same problem here

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  • Brian

    Same problem here, this message still appears to me “We can’t seem to find your ads script. Check our FAQ for troubleshooting options.” I tried everything they suggested.

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  • Sadii

    Facing the same problem. Any update on this issue it seems like many people are having this issue. 

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  • david muraev

    now it doesn't find ads txt although it is there. The problem is not solved

    https://trademark-lawyers.org/ads.txt

    obuducattleranch.info
    Support
    https://journeymv.zendesk.com/hc/en-us/community/posts/35719308908059/comments/35827996780955

    Support 

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  • Support
    • Journey Support Team

    Hi david muraev - I'm seeing that Journey was able to find your site's ads.txt file. 

    I'm going to close this thread for now, as the original issue referenced at the top of the thread has been resolved, but feel free to follow up on an existing thread if you have any other questions! 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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