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Ads Serving Problem And Loading Problem

Tradarius Haynes

Hi my ads currently only show 2 places on the company website instead of between blog posts and etc like it should. Also when I tried to sign in this morning it said something about couldn’t fetch. My cpm and rpm has also been significantly low these past 2 days. 

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Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Tradarius Haynes – Your site has been re-crawled and I'm now seeing ads within your content. If you make any site changes or notice an issue where ads aren't displaying, you can comment in this open thread. 

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  • Han Jade Chan

    Hi Journey Support Team, I’ve noticed that my sticky sidebar ads are not appearing on our desktop site anymore. 

    Please can you help fix? Can you help recrawling my site again?

    Thanks!

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  • Support
    • Journey Support Team

    Hi Han Jade Chan, your sidebar is currently sticky and our script will not place ads in sidebars that already have sticky sidebar elements. If you remove the sticky functionality of your sidebar, please let us know in this open thread.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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