ATTN- October Payments - India
We've been made away that publishers in India haven't recieved their payment yet this month.
Tipalti has informed us that they are currently having an issue processing eCheck payments in INR to India. Their engineering team is working on a fix, but they don't have a current ETA on when it will be active again.
In the meantime, we would recommend choosing an alternate payment method or putting your payments on hold until it is resolved.If you would like to move forward with a different payment method, you can update those details in your Payment Profile.
Once that is done, let us know and we can resubmit your payment.
Email: payments@journeymv.com
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Official comment
Amit Abhishek Ankush Saha Kajal Singh Senthilkumar Palani
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Hey all!
I have an update.
We heard back from Tipalti and they informed us that INR eChecks are available as a payment option again.
If you put your payments on hold, you can now select eCheck as your payment method in your Payment Profile. If you put your payments on hold or still have not received your October payment, please reach out to payments@journeymv.com so we can resubmit the payment if need be.
If you changed your payment method, you can choose to keep that payment method or change it back to eCheck in time for the November payment.
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Done, email sent.
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Hey Karla,
Thank you for updating on this. Is there any update from Tipalti?
Thanks!
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Email sent.
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I updated the Payment method to PayPal and Email sent to payments@mediavine.com. Even after changing the Payment method to PayPal, I still haven't received the payment. How long should we have to wait?
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Hello Karla,
Any update on the October payment?
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Hello
I have sent the mail and changed the payment method but still not received any payment for October Month.
Kindly please let me know how long it will take to receive the payment.
Thank you.0 -
Hello Karla,
Is there any update on the payment of October?
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Hey all - Jumping in here for Karla! We do not have any updates as of yet.
If you would like to move forward with a different payment method, you can update those details in your Payment Profile.
Once that is done, please let us know by reaching out to payments@journeymv.com and we can resubmit your October payment.
If you have already emailed in and are working with our Payments Specialists, please continue to communicate via your active email thread for any updates or changes.
Please note- Payments@journeymv.com is only for payment-related questions. Any other questions should still be directed to the community.
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While i usually don't bother but since i was also frustrated till today, i will tell you that I just got the payment, I don't know about future ( normal payment directly to my indian bank account )so just get paid for now via paypal or payoneer. Change the details from payment profile.
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Hey Support , I am about to receive my first payment from Journey next month. I am from India and I have ‘Local Bank Transfer’ set as my preferred payment method. Is this the right choice or should I go for 'Wire transfer'? May I know the difference between these two?
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Hi Support . My Payments are on hold by my bank and they seek certain details on ‘Remitter’s Letterhead' to release it. Below is the response from my bank.
//Dear Sir/Madam,
Request you to please share us the declaration on remitter letter head on which they will add all the detail for which they have request you to provide services and also they need below details,
- Amount in INR
- Account to which they will credit the funds,
- Invoice number
- Beneficairy Name
Thanks & Regards,
UDDHAV,
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Please guide me on this.0 -
Hey CV - Could you email payments@journeymv.com so we can see what’s going on?
In your email, please send over the following:
- domain/URL
- email associated with the account
Just a heads up - This email is only for payment-related questions. Any other questions should still be directed to the community.0 -
Sure Support. I just sent an email to Mediavine.
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Hey @CV, I'm also going to receive a payment in December. I have chosen a local Bank Transfer as my payment method.
Is all thing are normal now? How did you resolve the Bank issue?
Please tell me.0 -
Hey, Yadav. I have not resolved it yet. I just heard back from Mediavine. Unfortunately, MV does not have the specific document my bank (HDFC) is asking for. So I have to ask the bank to reject the payment, and let MV send me the payment through a different method. If your bank is other than HDFC, you may have to go through a different process. Hope it helps!
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Hey CV, In past I have recieved payments from Ezoic and even through local bank transfer from AdSense,
I remember they only ask me to do a little changes like choosing why the remittance is coming, from advertisements I choosen and my payment deposited to my account in just in a hour.
Is this case different? Can you please tell me what bank is exactly asking.
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CV Please tell some more things like what currency you have chosen as payment in Journey dashboard INR or USD, and I have the same bank HDFC.
How did you get the email, it should be like you got a $400 remittance from this, how was yours?
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The bank has said it cannot process the payment without the invoice. Hence I asked it to reject the payment. I chose USD in the dashboard. The mail came from Vostro Department of HDFC with the subject "Vostro Inward: Remittance received in INR Hold". They had asked me to submit a declaration form and supporting documents such as invoice.
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CV I received similar email. Did you resolve it or used different payment method?
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Nope. Had to choose Paypal last time but was a bit dissappointed with conversion charges. This time I have chosen Payoneer. Let's see how much the charges are.
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Does the payment related issues still persists for Indian publisher. Because in the payment section, I could find that payment approval date is Feb 3, but still as of Feb 6 00.30AM IST. I don't see any email related to payment either from the bank or tipalti.
My payment method is - Local Bank Transfer
What's happening? When can I have the payment in my bank account?
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Hey Marcellop - There is still an ongoing issue with HDFC payments. If this is the bank you are using, please write to payments@journeymv.com.
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Thank you Mary for quick response. I have already sent an email to payments team at Mediavine and waiting for their response. And yes, I am banking with HDFC.
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Hi, You can use Skydo or create and submit a proper Invoice to HDFC. There shouldn't be any problem after.
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Deepak Yadav Thanks for your help, buddy!
I also tried creating a Wise account, but they are asking me to upload a contract between me and Mediavine. I’m not sure why this is required—have you faced this issue?
Also, regarding HDFC, do I need to create and submit an invoice every month for each payment? Do I need to physically visit the branch to do so?
I’m new to this process—previously, I was using AdSense, where I didn’t have to go through these steps. If you could elaborate on the invoice process and any additional formalities, I’d really appreciate it.
Have you also sent any email to the Payments team at Mediavine? Did you hear back anything from them?Thanks in advance!
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Hello. I saw that the first post started by the Journey team has been updated 3 days back. Does this mean that Local Bank Transfer eCheck payment in INR issue is still ongoing? or is it fine now? because payment was submitted on 3rd Feb (November 2024 and also October 2024 adjustment one). If still issue is there and i DO NOT opt to hold the payment or change payment methods, will that cause an issue?
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Rahul Biswas , Have you received the payment?
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Marcellop Got it Just a few mins ago
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Ya I also have the Hdfc bank account, but my go through SKYDO to my account. Most of the banks gives less rate compare to what you see on Google. That' why!
And for receiving payments you have to create an Invoice and submit it to the HDFC if they are asking for every payment, it better to go with Skydo, Even on Skydo you have create and assign a Invoice every time you are receiving the payment but there it will be very easy because it built in.
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