Not receiving emails
Answered
I have been selected with Journey. I have clicked the link in my Grow Publish Portal to accept it and it says to check my email to verify. I am not getting the emails. I have clicked it multiple times and I never get the email. I have checked my spam as well. What should I do?
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Hi Team, I have the exact same problem.
My site is eligible for Journey but I'm not receving the confirmation email.
We ruled out all potential issues from our side (spam folder, filters, we even added an admin). There's a glitch in your system as we aren't receiving emails.
Could you please fix it for me? My site is associated to my email address.
Thank you!0 -
Hi Helene M. ! I re-triggered the email, but let us know if you don't receive it by the end of the day. Thanks!
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Hi Support , we received the email! We will proceed with the configuration tomorrow. Thank you again for your help!
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Hello Support ! I am having the same problem. I have hit the button to receive the email multiple times over the past 16 hours or so and still haven't received an email. I don't have any emails in my SPAM folder and don't have many filters set so I'm not sure what the issue is. Can you let me know if it can be retriggered on your end or if you seen another issue? Thank you so much!
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Amelia just had our engineers make a small change - could you try again when you have a moment to resend the email and then let us know if it comes in over the next few hours?
Thanks!
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Hi,
I am also having the same issue of not receiving the confirmation email. I have checked spam folders etc..0 -
Lauren it looks like you've onboarded, but please send the name of your site if you're still having issues. Thanks!
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Hello! I just got accepted into Journey and have the same problem. I'm not receiving the verification email once I start the onboarding.
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Hey Georgina DAngelo - could I have you please check your email's spam folder to ensure that the verification email didn't end up here? Thanks!
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Hi Support, I checked my spam folder and do not see it there either.
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Georgina DAngelo thanks again for your help! We've made an adjustment to the emails we're sending your way - I've just sent another your way. When you have a moment, could you check your inbox once more?
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Thank you Support, I received it!
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I am also having this issue. I was able to confirm my email, but haven't had any additional emails. So, no idea if my application has been successful.
Is my application under review? If so, how long does that take? I would expect an email that the setup has worked before the 30+ days of monitoring!
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Hi Alex Mills , which website is this in reference to?
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Hi Support , apologies, it's: alexjessicamills.com
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Alex Mills The issue referenced here is related to onboarding - can you confirm that after you submitted an application, you recieved an email from Journey?
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Support I have applied and had no confirmation email. This is why I’m asking you to confirm here, if my application is in progress and my site Alexjessicamills.com is in the 30 day monitoring period. Or if something hasn’t worked?
I posted in another ticket and was told to repost here.
Thank you in advance for the help!0 -
Hey Alex Mills! I can confirm that we've received your application and that it's under review. Although you didn't receive the confirmation email, we'll be sure to keep you in the loop on your application status!
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Hi Support - amazing news, thank you so much for confirming that! ☺️
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Hi,
I received an email yesterday notifying me that I was accepted into Journey. When l log into my Grow account and try to follow the steps to get started, I'm stuck on the first step, verifying my email. I did not receive the email. It is not in my spam folder. Any help with this would be appreciated!
Thanks,
Hilda Sterner
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