Support

Hi Gerhild,In your first screenshot, what is happening is that our script moves the Universal Video Player and the Grow widget up when we detect that an adhesion ad is attempting to load.  It isn't...

Hi everyone, I just wanted to follow up and let everyone know we've reached out to both Avast and AVG to request removal from their blacklist.  If they'll work with us to help clear it up, we'll be...

Hi Josh, frequency options are definitely a hot topic of conversation around here right now.  We try not to say anything definitive about what's coming or isn't coming so we can manage expectations...

Hi Ahmad,We've had a look at your site and appears there is old ad code on the site that is preventing our ads from displaying properly.  It looks like this NitroPay script, if removed, will resolv...

Hi Alissa,When it comes to ads on WordPress pages, we deliberately don't place in-content ads on those pages.  We only show in-content ads on posts.However, if you're also requesting to block ads l...

Ok Chelsea Barton we've made an adjustment on our end with the ads.txt file that should make it compatible with Blogger.  Could you try going into the Grow dashboard, getting the ads.txt content fr...

HI Chelsea,Thank you for bringing this to our attention!  We've escalated this to our engineers and see if there's anything we can do on our end to resolve this.  We'll be sure to tag you in this t...

Hi Janine,Could you try logging out and logging back in to your Grow Publisher Portal?  Once you do that and click Start Your Journey or Finish Journey Setup, it should take you back to the ad veri...

Hey Sarah,When you finish the onboarding steps and ads are displaying on your site, you should be able to go into the Journey Settings section of your dashboard and update the Business Name.With re...

Hi Sarah, we'd be happy to look into this for you!  For some additional insight, could you let us know which days showed as having zero sessions and zero earnings.  When we check on our end, we're ...